Data Deletion Instructions

This page explains how to request deletion of data Dm4Links holds about you. It applies to two groups: people who messaged an Instagram account that uses Dm4Links, and operators who connected their own Instagram account to Dm4Links. For background on what data is collected and why, see our Privacy Policy.

What data we hold about end users

• Your Instagram-scoped user ID and, where Meta provides it, your username.
• The text of direct messages, comments, or story replies you sent to the connected account, along with the automated responses Dm4Links sent back.
• Any tags or custom fields the operator's flows assigned to your contact record (for example, a "interested" tag set by a keyword trigger).
• Operational metadata such as timestamps and webhook delivery IDs used for deduplication and diagnostics.

If you messaged an account using Dm4Links

You have two ways to request deletion:

1. Contact the operator directly. The operator of the Instagram account you messaged is the data controller and can remove your contact record from their dashboard immediately.
2. Email us. Send a message to [email protected] with the subject Data deletion request and include the Instagram handle you used and (if you know it) the Instagram account you messaged. We will confirm the request within 30 days and remove your contact record together with the associated inbound messages, outbound messages, and flow state.

If you are an operator

Disconnect your Instagram account from the Dm4Links dashboard to revoke the access token, then email [email protected] asking us to purge your account. We will delete your account record, which cascades to every contact, message, flow, trigger, and flow-state row tied to it.

Verification

To prevent someone else from deleting your data, we may ask you to confirm ownership of the Instagram handle in the request — for example, by sending a short DM from that account to the operator's account while we watch for the webhook.